I did not receive an email at all, so on Nov 8, 2021, I called. He said to look for an email CONFIRMING CANCELLATION. That it would take 5-10 business days for the order to be canceled and another 5-10 days before my money would be returned. The agent said it had NOT been cancelled on Nov 3, but that he would cancel it immediately. There was nothing about the cancellation. On Nov 5, I received an email stating that Sears was working on my order. I will never buy a Sears appliance again. "I'm sorry" really doesn't cut it as far as customer service is concerned. If they don't show up this time I will go to small claims court for compensation. How in the heck can they order parts if they haven't even looked at it. They then changed the excuse to had to order parts. The very least they could do was call and let us know that they weren't going to make it. My wife had to miss a day of work costing her $140 plus she had to miss our Grandson's first basketball game of the year. Result: No-show, No-call, No correspondence whatsoever. 2 (10:02 am)-updated time-Tech will arrive between 4:28 and 5:58 pm. Let us know if you need to cancel right away to avoid a service charge.ĭec. Nov 30-Your appointment is in 2 days-Tech will arrive Dec 2 between 8:00 am-5:00.pm.ĭec 1-Tomorrow appointment confirmation-Tech will arrive Dec 2 between 8:00 am-5:00.pm.ĭec 2 (7:06 am)-Your appointment is today-Tech will arrive Dec 2 between 8:00 am-5:00.pm. Nov 29-Your appointment is soon-Tech will arrive Dec 2 between 8:00 am-5:00.pm. 16-Appointment confirmation, technician will arrive Dec. Save yourself a lot of grief and stress.DO NOT BUY the so called Sears Repair service or Warranty program. The Credit card company is going to open a dispute with “Sears Service” for the charges. We counted our losses and changed the associated credit card number through our bank. That is when we began learning of the all the undisclosed information about the Warranty. So.we started calling the Service and Warranty programs. After three days we have about 10 ice cubes. He installed the fan and said the ice maker was fixed. After another two weeks a different “service technician“ came to install the fan and fix the problem. However, He did not disclose: A $75 dollar fee for setting up each future repair appointment that there is a 90 day wait before your warranty begins (although the monthly fee was immediately charged and each month premium is taken out at the first of the month) that you would be run around on the phone by outsourced, offshore companies staffed with people who don't speak clear English and talk to fast and have no authorization to resolve anything that there is a $150 cancellation fee on the warranty program.Īfter the first serviceman got through messing with the refrigerator the ice maker quit working. He made it sound simple and good, and that we would get the warranty contract separately. He then sold us a “warranty program that he said covered all appliance repair for all appliances in our house with NO additional costs. After waiting over two weeks for a service person to arrive, we basically got a salesman who briefly messed with the refrigerator, then told us we needed a new fan that prevented “ice ups” and he would need to order the part. Our refrigerator began making strange new noises so knowing repair times are delayed due to current supply problems we called Sears Repair service and made an appointment.
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